Refund Policy
Returns & Refund Policy
Last Updated: July 2026
At GRIT Karate Gear, we are committed to providing top-quality martial arts equipment and excellent customer service. If you are not completely satisfied with your purchase, we're here to help.
1. Return Period
You may return eligible products within 30 days of receiving your order.
To qualify for a return, products must:
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Be unused and in their original condition.
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Be returned in the original packaging where possible.
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Include all accessories, manuals, tags, and components supplied with the product.
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Be accompanied by proof of purchase.
2. Exchanges
We are happy to exchange products for:
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Incorrect size
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Incorrect colour
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Alternative size or model (subject to availability)
Customers are responsible for courier costs relating to exchanges unless the exchange is due to our error.
3. Defective or Incorrect Products
If you receive:
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A defective product
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A damaged product
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An incorrect item
Please notify us within 7 days of delivery.
GRIT Karate Gear will arrange the replacement or refund and cover the reasonable return shipping costs where the product is confirmed to be defective, damaged during shipping, or supplied incorrectly.
4. Change of Mind Returns
If you change your mind after purchasing, you may return eligible products within 30 days, provided they meet the conditions outlined above.
Customers are responsible for the cost of returning products for change-of-mind returns.
5. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned once opened, used, or worn unless they are defective:
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Mouth guards
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Groin guards
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Personal protective equipment that has been used
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Customised or personalised products
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Embroidered uniforms
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Special-order items made specifically for the customer
6. Inspection of Returned Products
All returned products are inspected upon arrival.
Refunds or exchanges will be processed once the returned product has been inspected and approved.
7. Refunds
Approved refunds will be processed to the original payment method within 5–7 business days after the returned goods have been received and inspected.
Please note that your bank or payment provider may require additional time for the funds to appear in your account.
8. Return Shipping
GRIT Karate Gear will pay return shipping when:
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The wrong product was supplied.
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The product is defective.
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The product was damaged during delivery.
Customers are responsible for return shipping when:
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Ordering the incorrect size.
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Ordering the incorrect colour.
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Changing their mind.
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Returning products that are not defective.
9. In-Store Returns
Returns may also be made at our premises by prior appointment.
GRIT Karate Gear
867A 14th Avenue
Wonderboom South
Pretoria
South Africa
Appointments can be arranged by contacting us before visiting.
10. Consumer Rights
Nothing contained in this Returns & Refund Policy limits or excludes any rights available to consumers under the Consumer Protection Act, 68 of 2008, or any other applicable South African legislation.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
GRIT Karate Gear
📍 867A 14th Avenue, Wonderboom South, Pretoria, South Africa
📞 +27 82 337 9566